Workshop organization and
We hold group work sessions in which all the people involved in a digital service are invited to discuss existing critical issues and identify possible solutions, following a guided path. We build the agenda and the exercises for your team, and we operate as mentor during the session, our workshops are based on the design thinking methodology.
Customer journey definition
We define the complete sum of experiences that your customers go through when interacting with your brand. Instead of looking at just a part of the experience, we document the full experience of being a customer.
UX and funnel analysis
We analyze your digital journey in order to improve the adoption and engagement rate of consumers on our website, app or software application. After analysis we provide quick wins design or new journey solutions.
We create fictional characters, based upon research in order to represent the different user types that might use your service, product, site, or brand in a similar way. That helps us to understand users independently from the marketing target.